Home » Quality & Service Standards
Quality and Continuous Improvement
It is important that you know that Councillors and Staff are committed to providing good quality of service. Between December 2005 and January 2015 the Town Council held national recognition as a Quality Town Council. On 6th January 2015 this scheme was replaced by the 'Local Council Award Scheme' and any council accredited previously under the Quality Status Scheme could apply for automatic transition to the new scheme - as a result the Town Council held the Foundation level award for one year. It has not applied for re-accreditation at the present time.
More details of what the Local Council Award scheme comprises can be obtained from the National Association of Local Councils website
Service Standards
Within our approach to quality, we have set Service Standards. These are designed to give you a service that is consistent, fair and efficient. We will strive to meet our targets and by working with you in a spirit of cooperation we will do our best and will explain where and why we have shortcomings.
Our Councillors and Staff will:
We ask you:
When you contact our office*:
* Please note that the office is normally staffed between 9 am and 4 pm but commitments may mean that the office is unattended during these periods.
Where and how to make contact:
Postal Address:
Bury St Edmunds Town Council
Town Council Offices
7 Angel Hill
Bury St Edmunds
IP33 1UZ
Telephone: 01284 725111 Email: info@burystedmunds.suffolk.gov.uk
Freedom of Information
We operate within a code of conduct - details of which can be found on this website.
Specific Areas of Service:
Councillors, the Council and its Committees:
Allotments:
We will:
We ask you:
If you make a complaint, we will in accordance with our policy**:
** Our full complaints policy is available on request from the Town Clerk.
Performance Targets
Targets in relation to our Standards cover the following areas and our achievement against these will be published each year:
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